Privacy policy

1. Data controller

The data controller for your personal data is:

David Khazaei: Cours-Informatique.ch
36 rue du 31 décembre, 1207 Geneva (Eaux-Vives)
Switzerland
Email: bonjour@cours-informatique.ch
Telephone: 078 238 20 71

2. Applicable legal framework

The processing of your personal data is subject to:

• the revised Swiss Federal Act on Data Protection (nFADP, nLPD in French), which came into force on 1 September 2023
• the General Data Protection Regulation (GDPR, EU 2016/679) for visitors residing in the European Union

3. Data collected and purposes

Here is exactly what we collect, why, and on what legal basis.

3.1 Technical data (server logs)

When you visit the site, our host Infomaniak automatically records: IP address (anonymised), browser type, pages visited, and the date and time of connection.

• Purpose: site security, abuse prevention, technical diagnostics
• Legal basis: the legitimate interest of the data controller
• Retention period: 12 months maximum (Infomaniak policy)

3.2 Newsletter form

If you sign up for our newsletter using the form in the site footer, we collect your first name and your email address.

• Purpose: to send you one computing tip per week
• Legal basis: explicit consent (tick box)
• Retention period: until you unsubscribe
• Data processor: Infomaniak Network SA (Switzerland)
• Unsubscribe: in one click from every email you receive

3.3 Contact form and WhatsApp

If you contact us by telephone, WhatsApp or email, we keep the information you provide: first name, telephone number, email address, and the nature of your request.

• Purpose: to answer your request and arrange a course where relevant
• Legal basis: performance of a contract or pre-contractual measures
• Retention period: 3 years after the last contact

3.4 Google reviews via Trustindex

The Trustindex widget displays the Google reviews left on our Google Business Profile listing. It sets cookies so that it can work (dynamic loading, caching).

• Purpose: to display verified reviews to visitors
• Legal basis: legitimate interest (social proof)
• Data processor: Trustindex.io (EU)

4. Cookies used

The cours-informatique.ch website uses a small number of cookies, listed here:

No Meta pixel, and we never sell your data. We use Google Analytics to see which pages are read, and Google Ads to measure whether our ads actually bring in lesson enquiries. These cookies are there to count and attribute visits, never to sell your information. You can set your browser to block them, with no significant impact on reading the site, install the Google Analytics opt-out add-on, or manage ad personalisation from your Google account.

5. Recipients of your data

Your data may be shared with:

• Infomaniak Network SA (Geneva, Switzerland): website hosting and newsletter management
• Trustindex.io (European Union): display of Google reviews
• Google LLC (United States, Privacy Shield successor): audience measurement for the site (Google Analytics 4) and ad measurement (Google Ads), both through Google Tag Manager, and displaying the map if you interact with Google Maps on the contact page
• WhatsApp / Meta Platforms Ireland Ltd (Ireland): if you choose to contact us via WhatsApp, your data passes through the WhatsApp Business infrastructure

We never sell your data. No transfer for third-party commercial purposes takes place.

6. Transfers outside Switzerland and the EU

Some data processors (Google, Meta) are based in the United States. These transfers are governed by the European Commission's standard contractual clauses and by the adequacy decisions recognised by the FDPIC (Federal Data Protection and Information Commissioner).

7. Your rights

Under the nFADP and the GDPR, you have the following rights:

• Right of access to the data concerning you
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restriction of processing
• Right to object to processing
• Right to data portability
• Right to withdraw your consent at any time
• Right to give instructions on what happens to your data after your death

8. How to exercise your rights

To exercise any of these rights, contact us:

• By email: bonjour@cours-informatique.ch
• By telephone: 078 238 20 71
• By post: 36 rue du 31 décembre, 1207 Geneva

We undertake to reply to you within 30 days of receiving your request. For security reasons, we may ask you to prove your identity.

9. Complaint to a supervisory authority

If you believe that your rights are not being respected, you may lodge a complaint with the competent supervisory authority:

Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
3003 Bern, Switzerland
Website: www.edoeb.admin.ch

If you are resident in the European Union, you may also contact the data protection authority of your country of residence.

10. Data security

We implement appropriate technical and organisational measures to ensure the security of your data:

• Encrypted hosting certified to ISO 27001 with Infomaniak (Switzerland)
• HTTPS connections (SSL certificate) on every page
• Access to the data restricted to authorised persons only
• No passwords and no banking data are stored on this site

11. Changes to this policy

This policy may be amended to reflect legal or technical developments. The date of the last update is shown at the top of this page. If a substantial change is made, we will inform you actively by email (if you are subscribed to the newsletter).

12. Contact

For any question about this privacy policy or about the processing of your data:

• Email: bonjour@cours-informatique.ch
• Telephone and WhatsApp: 078 238 20 71
• Postal address: 36 rue du 31 décembre, 1207 Geneva, Switzerland