Why learn to use computers?

IT support and courses in geneva

In Switzerland, as elsewhere in the world, Internet use isn’t limited to choosing a password and paying bills online. Many companies are campaigning for the digitization of all their documents, and even the Geneva tax authorities, which in 2016 opted for “zero paper” and the use of “GeTax” software, now communicate only by dematerialized means.
For millennials and Generation Z, nothing could be more normal. Conversely, seniors face real difficulties, as their DNA does not include the Internet branch.

The ever-changing figures for 2019 show that 79% of seniors have an Internet connection, and 60% use a computer or tablet to surf the web: two out of three seniors show a real interest in the Digital World. Of the remaining 30%, some admit that if they had access to appropriate training, digital technology could play a bigger role.

Experienced technicians and pedagogical trainers, we build a real relationship to transform the frustration of seniors into a smiling reality. Competent and specialized in positive IT support, we take the pitfalls out of your training and take care of your equipment to bring you the digital solutions you need for your intellectual well-being.

What are our fields of action?

Our range of services focuses mainly on computer assistance for beginners, senior computer assistance and computer troubleshooting for private individuals in Geneva and its suburbs.
Our technicians and trainers have the skills needed to provide all kinds of in-home IT support, from computer troubleshooting to training.
Your loyalty to our commitment makes our actions worthwhile, and we treat every job we do – from training to individual repairs – with the highest professional standards.

Home computer troubleshooting

Computer troubleshooting geneva intervenes when :

  • your computer is slow, hangs or won’t start,
  • your laptop or PC appears to be infected with a virus,
  • you need our help to install software.

The technician comes to your home. It checks all the equipment in your connection circuit and carries out any necessary repairs.


While the objectives of our training courses are taking shape as precise targets :

  • master your computer,
  • simplify its use and thus,
  • efficiency,

the trainer’s added value lies in his or her ability to adapt. He can “think outside the box” and adapt his intervention to take account of the learners’ wishes, needs and involvement.

In addition to computer assistance for beginners and senior computer training in Geneva, our trainers help individuals to progress and achieve their personal and professional goals.
In the latter case, the course is dedicated to reinforcing skills and its objective is clearly defined:

  • create a style sheet to present a thesis: word processing software,
  • solve complex calculations in a cross-tabulated spreadsheet,
  • marketing campaign in slide format: presentation software,
  • organize personal messaging.

Who is the trainer?

While the content of a Geneva computer course is undoubtedly accessible via video tutorials and other material on the Internet, you still need to be able to access, follow and understand them.
Unlike our courses, this content is not personalized. It’s impossible to dwell on any part of the course, to ask and get quick, reliable answers. Under these conditions, how can you be serene?

It’s at this point that you realize the importance of the trainer’s role, and the essentiality of his or her pedagogical know-how and skills.
Whether your goals are in line with your professional ambitions or a personal challenge, we’d love to meet you!

How does training work?

The computer course at the learner’s home should encourage learning. While the beginner or professional is not perturbed by the idea of working with a new tool, the senior is more receptive in his or her element.

Successful training is more than just passing on the trainer’s knowledge. It highlights the trainer’s qualities: listening, understanding, patience, sense of responsibility, etc. and is divided into different stages:

  • Understand the learner’s skill level
    The first quality of a trainer is to listen to the learner and put himself at his service. The learner’s skill level, knowledge and notions to be integrated will serve the trainer and enable him to orientate his training in such a way as to increase the learner’s field of competence.
  • Define the learner’s ambitions
    Once the trainer is aware of how far the learner has to go, he or she can determine whether or not he or she has set realistic goals. If so, the two parties draw up a training schedule based on the trainer’s proposals: number of hours and frequency of courses. In the case of seniors, the trainer knows that the home computer course must be positioned at a time of day when the senior is not tired, and that the course must not replace a leisure or social activity essential to the senior’s equilibrium.
  • Define the learning path
    Everyone behaves differently when it comes to learning. It’s up to the trainer to find his or her place, and the right way to run the course. He respects an adaptation period and is patient.
  • Motivating the learner
    The learner may experience periods of doubt. In this case, the trainer must :

    • get involved to (re)motivate the learner,
    • to emphasize the positive consequences of successful training,
    • present access to computer knowledge as a gateway to another universe,
    • use feedback: learners assess themselves, becoming aware of their progress and how far they still have to go.

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